Company Description

We know presentations are often static, boring and fail to create engagement. In fact, millions of dollars in business are lost when the audience checks out seconds into a pitch. This opens the door for competitors to swoop in and steal your customers. Ingage brings the story of your product, service or idea to life with interactive presentations. At Ingage, we believe, when your story comes to life, people care.

Position Summary

Do you love helping business users adopt great software to improve their work? Join the Customer Success team at Ingage and help our customers prepare their organization for a successful launch. In this role, you will be responsible for supporting the process to get new customers live on Ingage from initial sign-up through launch. You’ll communicate with our internal Sales, Design, Product and Support teams to share learnings and insights from customers and provide regular feedback to help optimize customer satisfaction, retention and growth.

Key Characteristics

Value Focused

Evaluate the short-term ROI and long-term scalability of all resources spent to drive growth.

Problem Solver

Tackle problems strategically and apply critical thinking to create solutions that drive value for the company and the customer.

Customer First

Approach all aspects of the business with an eye toward driving lasting value and satisfaction for the customer.

You Will

  • Work closely with the Sales team to transition the customer into onboarding
  • Collaborate with the Presentation Design Team in the creation of a customer’s first presentation
  • Maintain information in the CRM related to the onboarding process
  • Monitor customer health and onboarding status using internal systems
  • Train end users on how to use Ingage
  • Manage the scheduling of all meetings to ensure a smooth path through the onboarding journey
  • Facilitate internal information sharing throughout the onboarding journey
  • Ensure customer usage and adoption post-onboarding
  • Stay up-to-date on software release schedules and Marketplace content
  • Recognize and confirm opportunities for customer testimonials and references
  • Communicate and present in a clear, concise and professional manner
  • Keep your cool under pressure

Requirements

  • 2+ years of experience in a similar customer facing role in Customer Success or Account Management
  • Excellent written and verbal communication skills
  • Strong empathy for customers
  • A passion for data and project management
  • Excellent organizational and time-management skills to coordinate across teams
  • Flexibility and comfort in a fast-paced environment with rapidly changing business needs
  • Willingness to take direction and feedback

Preferred

  • Ability to create content with desktop publishing and creative software (PowerPoint, Keynote, etc.)
  • Experience with Hubspot, Vitally, or similar Customer Success systems

Location

Remote. Option to work in our Yardley, PA headquarters for team members in the Philadelphia metro area.

Compensation

Ingage offers a competitive compensation package commensurate with experience.

Why You'll Love Working Here

Ingage believes people come first and beyond building great products, our mission is to build a great company. We want Ingage to be one of the best places to grow personally and professionally, and that starts with making sure every member of the team gets what they need to feel energized about their work and enthusiastic to learn something new.

Diversity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity. Ingage celebrates what makes every member of our team unique, and strives to create a workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know.

Additional Info

Reports To: VP of Customer Experience
FLSA Status: Exempt
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