For many small businesses, the holidays are a time that is crucial to your bottom line. It can feel like there isn’t enough time or energy for some of the goodwill gestures like words of appreciation and gift giving that are so important for building relationships.Read More
Bryant Park, one of the most signature spaces in Manhattan this time of year, is a short two block walk from Ingage HQ. Every winter the park delights both visitors and locals by transforming into the Winter Village, a month-long experience that includes an ice skating rink, and an open-air holiday retail and food market featuring more than 50 amazing small businesses.Read More
No matter who you are, you’ve got something to sell, whether it be your business plan or your own personal charm. If you sell for a living like me, you try to get sales down to an exact science.Read More
Sometimes insight comes from weird places.
My co-founder Josh Koppel likes to tell the story of how, back in the day, Scrollmotion had a mega-client, a Big Pharma beast, that used our iPad software to make sales pitches to doctors. (Pharma loves the iPad because there's no risk of a salesperson leaving behind any demo materials, which could open the door to lawsuits if they contained any, uh, fatal errors.)Read More
I learned about empathy at 80 miles an hour, on a highway between Columbus and Cincinnati back in 2010. I had hitched a ride with one of our sales guys and he'd teed up an endless series of conference calls for the trip. So with one hand on the wheel and the other on his phone, he worked his calendar, dialing the conference number, then flipping back really quick to his calendar for the passcode.Read More
It was 2012. I was flying in to Detroit to give a talk at a big car company. While we were taxiing to the gate, I pulled out my iPhone 5, and opened it up to find a magical e-mail: It was from Hertz, telling me about my rental car -- the make and color and what stall it was in.Read More
Early in my career I was a serial offender against the Gods of Design. At Micromuse we had a great designer whose work we engineers routinely violated, ripping it up and duct-taping it back together whenever it suited our purposes. That guy ended up so frustrated that he finally up and quit. (Now he now is a design lead at Google. Oops.)Read More
Back in 2006, I was leading a team of engineers at a company called Micromuse when we got acquired by IBM for nearly $900 million. I was promptly asked to add 30 people to my team--my team of ... six. Average age of the six? Twentysomething. Average age of the 30? Fiftysomething. Me? I was 28. It was, shall we say, an opportunity for personal growth.Read More
If you were like most people, you opened up Apple's App Store, after upgrading your iOS device in September, and did a double take.Read More
When I was at Apple, I met with all kinds of people: General Managers of hockey teams, CEOs of big companies, billionaires. No meeting scared me. That is, until I got here to Scrollmotion--and had to face my first board meeting. That gave me night terrors I will never forget.Read More
In an earlier post, I laid out some ways even technically-challenged CEOs can stay informed about the tech underlying their companies, including how not to fall behind Apple's constantly evolving software. But there's more to it than that.Read More
It took me a while after arriving at Scrollmotion to realize that our software was like a really great magic show. It looked amazing, was smooth and seductive and made people go "ooooh" at just the right moments--but as an actual product, as opposed to a pre-sale demo, there was too much smoke.Read More
Where were you on January 9, 2007? Steve Jobs was onstage, introducing the first iPhone. From all reports, it had been an epic journey; some of the engineers who had worked on it were apparently sitting in the audience at the Moscone Center pounding Scotch, terrified that something would go wrong, as it had during every demo to date. Jobs was not known for his delicacy when faced with technical failure.Read More
There is a famous photo from 1983, just before the launch of the Macintosh, of Steve Jobs in New York, standing under an IBM sign and gleefully giving it the finger. It's a great image, and a reminder of Apple's rambunctious early spirit. But by the time I was there, 30 years later, Apple was moving from a consumer-only focus to one that increasingly included the enterprise.Read More
When I left Apple to join Scrollmotion, the software company where I am now CEO, I left a lot of things behind. But one thing I brought with me--very intentionally--was the Apple obsession with consistent messaging. Lots of people talk about Apple's culture of secrecy, but this control-freakish tendency isn't just about IP. It's largely about brand.Read More
"Oh, you're the Apple guy! You must know everything!"
That was the (unspoken) attitude that seemed to be everywhere when I walked in the door here at Scrollmotion, an 8-year-old "startup" I joined 18 months ago as CTO.