Kitchen Saver® opened its doors in 1979, offering cabinet refacing and kitchen remodeling services across the Mid-Atlantic region. The company’s reputation for excellent workmanship and for using quality, long-lasting materials grew and over time, its services evolved from traditional cabinet refacing into a custom cabinet renewal process, the foundation of which enhances and improves the structural integrity of a customer’s existing cabinetry. Involving the addition of custom-made drawer fronts and doors, available in a variety of beautiful styles and colors, Custom Cabinet Renewal breathes new life into kitchens at a fraction of the expense and time of traditional remodeling.
Kitchen Saver
Overview
Challenges
Modernize to Connect with Buyers
When Kitchen Saver’s newest sales director, Samantha Perrey, took the reins of the salesforce, she was surprised to learn that the company was relying on a decade-old PowerPoint presentation to tell its story and entice customers to choose KitchenSaver to redesign their kitchens.
“My first priority was to modernize and update our customer interactions,” Samantha said. “I needed to ensure that the image we portrayed in customer meetings was one that younger customers would feel connected to, and trust to design their homes. Kitchen Saver does amazing design work, but to entice more tech-savvy generations, we needed to modernize our sales process.”
She first worked on updating the company’s standard PowerPoint sales presentation, with the goal of making it more interactive and professional-looking. However, she found that some salespeople would still opt for the older version, because it was more familiar and comfortable.
Samantha knew she needed to shake things up further, so she sought out a new presentation platform to ensure everyone was providing consistent information and design selections to customers. She also needed to ensure that the content and images were being presented in a much more engaging way.
“A new, more innovative platform was more than a desire, it was a necessity”
Knowing that they’d want to not only elevate their presentation but also evolve their sales process, Samantha searched for a solution that could help them expand into virtual consultation and sales alongside in-person sales.
“I was really impressed by how clean and updated Ingage looked compared to competitors’ presentations. Others were focused on ease of access, but were not polished or visually focused,” Samantha commented.
“As a design-focused company, the visual piece was extremely important to us. In order to sell an esthetic service you have to give customers stunning visuals in order to show them what the possibilities look like.”
Solution: Ingage
Kitchen Saver went all-in on Ingage and quickly got up to speed with the help of the Ingage team who spent time training Samantha and her team. They have since created a visually appealing, interactive, and informative presentation using Ingage, which they update every week. Those updates are pushed out to the company’s 10 sales reps in real-time, so there is never a question about whether every rep has the most up-to-date version, and the team no longer has the option to use older formats.
The Kitchen Saver’s sales tool kit now includes Ingage, Docusign and Zoom, seamlessly integrating virtual consultations and sales with in-person sales.
The Kitchen Saver’s sales tool kit now includes Ingage, Docusign and Zoom, seamlessly integrating virtual consultations and sales with in-person sales.
More Customers
West Shore Home Increases Average Sales By Leveraging Ingage to Connect with Customers
How Bath Fitter Turned an Underused Sales Tool into a Revenue Driver
"Ingage created a source of truth for our presentations-ensuring our team always uses current, approved content."
“I had a 37% increase in my personal closing ratio and as a team, we had a 13% increase in our closing ratio”
Bob Gallagher, Sun Design
Read Case Study
“We’ve seen a 4-6% uptick in close rates and I can create more consistency with reps, which means they win more”
Jeff Kay, East Coast Roofing
Read Case Study
“Ingage has given our reps confidence in the home and makes training easier”
Adam Pierson, C&L Ward
Read Case Study
“It’s easy, it’s affordable
and it will enhance your sales”
Vince Nardo, Reborn Cabinets
Read Case Study
“I couldn't picture living or working another day without Ingage”
Dustin Rhoades, Dreamstyle Remodeling
Read Case Study
“Ingage makes meetings shorter and more engaging… and we are leaps and bounds above competitors”
Chase Johnson, Re-Bath
Read Case Study
“Our average closing rate saw a 3.58 point increase and their average ticket also increased 12 points”
Beau Crawley, Ridge Top Exteriors
Read Case Study
